Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Active Listening
Listening to others, not interrupting, and asking good questions.
Reading Comprehension
Reading work-related information.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Active Learning
Figuring out how to use new ideas or things.
Writing
Writing things for co-workers or customers.
Time Management
Managing your time and the time of other people.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Social Perceptiveness
Understanding people's reactions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Speaking
Talking to others.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
History and Archeology
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Instructing
Teaching people how to do something.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.